Excellent Customer Service: Pier 1 Imports in Pasadena

One of my biggest pet peeves is bad service. I find it so offensive, especially at big retail establishments. So I am delighted to be blogging about one of the greatest customer service experiences that I have ever had, about 2 weeks ago at the Pier 1 Imports on Lake Avenue in Pasadena. As some of you may know, I am looking for every way possible to keep the wedding budget in check. So when I learned that A gets a great deal on Pier 1 giftcards through his Discover Cashback Card, I went searching for wedding decor there. I found these awesome gold mosaic hurricanes. The catch was they were on promotion and a seasonal item that would not be replenished. So time was of the essence. A wasn't going to be able to get the giftcards for a couple of weeks and I had to buy the hurricanes before that in order to get all the hurricanes needed to outfit each table. Sean, the assistant store manager at the Pasadena Pier 1, was so awesome. He was so patient and understanding when I came in with all my receipts from driving to every possible Pier 1 in LA to get the 25 hurricanes and asked him to credit my credit cards and re-purchase them with the giftcards. It took forever to do but Sean was super nice the whole time and I guarantee that I will be back buying unnecessary things like overpriced giftwrap and candles just because Sean gave some outstanding service. Should you need some home accents, I hope all you Pasadena residents will show your support also.